Legal
Privacy Policy
Information we collect
We collect the details you give us when you submit an enquiry, subscribe to our newsletter or make a booking — typically your name, email address, phone number, travel dates and traveller details required by airlines, hotels and immigration authorities.
How we use your information
Your information is used to quote and fulfil your travel arrangements, to communicate with you about your booking, and — where you have opted in — to send occasional travel offers. We do not sell your personal information.
Sharing with suppliers
To complete a booking we share the minimum necessary details with airlines, hotels, lodges, transfer operators, insurers and visa authorities. These suppliers process your data under their own privacy terms.
Data retention & security
Enquiry and booking records are retained for as long as required for accounting and legal purposes. Data is stored on access-controlled systems and only staff who need it can view it.
Your rights (POPIA)
You may request access to, correction of, or deletion of your personal information at any time, and you can unsubscribe from marketing emails with one click.
Questions about this policy? Email support@nulanetravel.com or call +27 71 153 7582.